Refund policy

Shipping & Returns Policy
This Shipping & Returns Policy applies to physical products purchased online from Russo
Estate.
Shipping
Russo Estate delivers orders to eligible addresses within Australia.
Shipping charges are calculated and displayed at checkout where applicable.
Once your order has been processed and dispatched, you will receive confirmation using the
contact details provided with your order. Tracking information will be provided where
available.
Delivery times shown on our website or provided by a delivery carrier are estimates only.
Delivery times may vary depending on your location, public holidays, carrier delays and
circumstances outside Russo Estate's reasonable control.
Please ensure that your delivery address and contact details are correct when placing your
order.
Russo Estate is not responsible for delays caused by incorrect or incomplete delivery
information supplied by the customer.
Alcohol Deliveries
You must be 18 years of age or older to purchase alcohol from Russo Estate.
By purchasing wine or another alcoholic product from our website, you confirm that you are
legally permitted to purchase alcohol.
Alcohol deliveries may require identification, proof of age and a signature upon delivery in
accordance with the requirements of our delivery provider and applicable laws.
Alcohol will not be supplied or delivered to a person under 18 years of age.
Where a delivery cannot be completed because the applicable identification or delivery
requirements have not been met, the parcel may be redirected, held for collection or
returned to us in accordance with the carrier's procedures.
Damaged or Incorrect Orders
We take care when packing orders. However, if your order arrives damaged, contains an
incorrect item or there is another problem with the products received, please contact us as
soon as reasonably possible.
Please email info@russoestate.com.au and include:
● your name;
● order number;
● a description of the issue; and
● photographs of damaged products or packaging where applicable.
We will assess the issue and arrange an appropriate remedy where required.
Returns and Refunds
Our products come with guarantees that cannot be excluded under the Australian Consumer
Law.
If a product is faulty, damaged, incorrectly supplied, not of acceptable quality or otherwise
fails to meet a consumer guarantee, you may be entitled to a replacement, refund or other
remedy under Australian Consumer Law.
Nothing in this policy limits your rights under Australian Consumer Law.
Change of Mind
Russo Estate is not required to provide a refund or replacement where you simply change
your mind about a purchase.
We may choose to accept a change-of-mind return in individual circumstances at our
discretion.
Unless the product is faulty or your rights under Australian Consumer Law otherwise apply,
any return postage or delivery costs associated with an approved change-of-mind return will
be the responsibility of the customer.
Products being returned for change of mind must be unopened, unused and in their original
condition.
Returned or Undeliverable Orders
If an order is returned to Russo Estate because:
● an incorrect delivery address was provided;
● delivery was refused;
● required identification or proof of age could not be provided;
● the parcel was not collected from the carrier within the required period; or
● delivery could not otherwise be completed due to circumstances attributable to the
recipient,
we may contact you to arrange redelivery.
Additional shipping charges may apply before an order is sent again.
Order Cancellations
If you wish to cancel an online product order, please contact us as soon as possible.
If your order has not yet been processed or dispatched, we will endeavour to cancel it and
arrange a refund.
Once an order has been dispatched, we may not be able to cancel the delivery.
Contact Us
For questions regarding shipping, damaged deliveries, returns or refunds, please contact:
Russo Estate
760–818 Holden Road
Diggers Rest VIC 3427
Email: info@russoestate.com.au
Last updated: August 2026